Shipping Policy

This official website is operated by Guangzhou Jindu Trading Co., Ltd. All purchases and order fulfilments on this website are governed by the Terms of Service, Privacy Policy, Return Policy, and this Shipping Policy published on our site. By completing checkout and submitting payment, you acknowledge and consent to abide by all provisions stated below.

Order Processing Time

After your payment is successfully confirmed, we generally require 1–3 business days to complete product preparation, packaging and handover for shipment. Processing activities pause on weekends and official statutory holidays; orders held over holidays will resume processing on the next working day. Processing lead time does not include transit duration or potential customs clearance delays.

Shipping Origin & Fulfilment

Depending on stock availability and your delivery destination, your order may be dispatched from our partner warehouses located in mainland China, Hong Kong, the United States or other designated fulfilment sites. The selected fulfilment location will not alter product quality, listed price or your statutory order rights.

Estimated Delivery Timeline

We provide international shipping covering most countries and regions globally. The delivery window below is an estimate starting from the date of dispatch, excluding processing time, customs holds and unforeseen logistical disruptions:

表格

Region	Estimated Delivery Time
North America	7–15 business days
European Economic Area (EEA)	8–18 business days
Southeast Asia	5–12 business days
All other international territories	10–25 business days

Note: The above timeline is an estimate and may vary depending on the specific destination, customs clearance speed and logistics conditions.

Shipping Fee Structure

A flat shipping charge of US$4.99 applies for orders with subtotals ranging from $0.00 to $49.99. Orders with a subtotal of US$50 or above qualify for complimentary standard shipping. Any geographic delivery restrictions or active promotional terms will be clearly shown at checkout prior to payment submission.

Delivery Accountability & Address Validation

You must submit accurate, complete and valid delivery information, including the recipient's full legal name, detailed street address, postal code and active contact phone number. If delivery failures arise from incomplete or incorrect address details provided at checkout, we reserve the right to request you cover the associated redelivery expenses. A unique logistics tracking number will be generated and shared once your parcel ships. You may track real‑time delivery progress directly on our official site using this tracking ID.

Customs Duties & Import Levies

For all cross‑border international shipments, all applicable import duties, consumption taxes, customs clearance fees, brokerage charges and other local administrative fees imposed by the destination jurisdiction shall be borne entirely by the purchaser in compliance with local customs legislation. NOVTHIR and Guangzhou Jindu Trading Co., Ltd. have no control over local customs inspection standards, clearance speed, tax assessments or detention decisions, and shall not be responsible for any related expenses or losses incurred during customs procedures.

Shipping & Address Modification Rules

Once the parcel departs our warehouse, we cannot adjust the delivery address, recipient details or shipping method. If you require address or order revisions, please reach out to our official customer support within 24 hours after order placement and before shipment commences. We may decline your modification request if warehouse processing has already begun.

Delayed Shipments & Lost Parcel Terms

Shipment Delay

All stated delivery times are estimates and not guaranteed. Delays can result from international logistics congestion, customs inspections, severe weather, carrier operational failures or other circumstances outside our reasonable control. When delays are attributable to us or our shipping carrier, we will assist with logistics investigation and offer reshipment or refund options where applicable. For overdue packages, please contact support to verify shipment status.

Lost Parcel Confirmation & Remedies

If tracking records show no updates for 15 consecutive business days, or the official carrier formally confirms parcel loss, you may submit a lost parcel claim to customer service with your valid order number and tracking evidence. After review and verification, qualified lost parcels have two resolution options: complimentary reshipment of the original items, or a full refund for the corresponding order amount. Claims will be rejected in cases where tracking confirms successful delivery, goods are detained by local customs, or loss is caused by inaccurate address information provided by the buyer.

Force Majeure Provision

In events of force majeure including, but not limited to, natural disasters, armed conflict, government lockdowns and customs policy revisions, as well as other events beyond our reasonable control, we will negotiate solutions with you in good faith. If the carrier confirms delivery cannot be completed, we will arrange appropriate remedies such as reshipment or refund.

Customer Support

For any shipping‑related enquiries, please contact us via:

Customer Service Email: service@novthir.com Customer Service Phone: 15548544136 Business Hours: Monday to Friday: 9:00 AM – 5:00 PM

Operating Company: Guangzhou Jindu Trading Co., Ltd. Company Address: Unit A110‑Z20, 1st Floor, Building C03 (self‑designated), No. 76‑1 Chuangyu Road, Ningxi Street, Zengcheng District, Guangzhou City