Privacy policy

Last updated: August 13, 2026 This official site is managed by Guangzhou Jindu Trading Co., Ltd. Every purchase and order fulfillment made on our platform is governed by the Terms of Service, Privacy Policy, Return Policy and Shipping Policy hosted on this website. By completing checkout, you acknowledge acceptance of all policy terms laid out below.

Please read this Privacy Policy carefully. When you browse and use our Services, you confirm you have reviewed this notice and understand how we collect, utilise and share your personal data as described herein.

Personal Information We Gather and Process

“Personal information” refers to data that can identify you, or be reasonably linked back to an individual. It excludes anonymised or de‑identified records which cannot be used to trace your identity. Based on how you interact with our platform, your geographic location, and within the bounds of applicable laws, we may collect and process the categories of personal data listed below, plus insights generated from such data:

• Contact details: your full name, residential address, billing address, delivery address, phone number and email address
• Financial data: credit and debit card details, account numbers, card particulars, transaction logs, payment methods, payment confirmations and other payment‑related records
• Account data: usernames, passwords, security questions, saved account preferences and site settings
• Transaction records: items you view, add to cart, save to wishlist, buy, return, exchange or cancel, plus your full order history
• Communications with our team: all content you send when submitting support tickets or enquiries
• Device metadata: information about your hardware, browser and network connection, IP address and other unique device identifiers
• Usage logs: timestamps and behavioural records of your site browsing and interactions with our Services

Sources of Personal Information

We obtain personal data from the following channels:

• Directly from you: when you register an account, access our Services, message our support team, or actively submit personal details
• Automatically via our website: data captured from your device while visiting our store, including information collected through cookies and comparable tracking tools
• Authorised service vendors: contracted third‑party providers that collect or handle your personal information on our behalf to deliver designated services
• Our commercial partners and other approved third parties

Cookies and Related Tracking Tools

We deploy cookies, pixel tags, web beacons, local storage and other similar tracking technologies across our Services to automatically collect usage and device information. The cookie types we use are:

Essential Cookies: mandatory for core website functions including login, shopping cart, checkout and site security; these cannot be disabled.

Analytical / Performance Cookies: help us analyse visitor behaviours, measure web traffic and refine site performance.

Marketing / Targeting Cookies: used to serve relevant advertisements and monitor marketing campaign performance across websites.

You may adjust or disable cookies through your browser controls. Disabling certain cookie types may limit website functionality. Where local legislation requires, we obtain cookie consent via our site‑wide consent banner. We respect Global Privacy Control signals as explained in Your Rights and Choices section.

How We Use Your Personal Information

Depending on your platform activity and services you access, we process your personal data for these purposes:

Deliver, Customise and Improve Our Services

We rely on your personal information to fulfil contractual obligations, process payments, complete order fulfilment, preserve your saved preferences and product interests, send account alerts, manage purchases, returns and exchanges, create and maintain your user account, arrange shipment and return logistics, enable product reviews, and deliver tailored shopping experiences such as personalised product suggestions. This data also supports ongoing optimisation and upgrades to our Services.

Marketing & Promotional Activities

We may use your personal data for promotional outreach, including sending marketing notifications by email, SMS or post, and showing tailored ads on our store or external websites based on your browsing, cart and purchase history.

Security & Fraud Prevention

We verify user identities, maintain secure payment and shopping environments, detect, investigate and take action against fraudulent, unlawful, risky or malicious activity, protect public safety and safeguard our Services. If you create an account, you are responsible for protecting your login credentials. We strongly advise not sharing your username, password or other access credentials with any outside parties.

Customer Communications

We use your personal details to deliver customer support, respond to your enquiries, provide timely assistance and sustain our customer relationship.

Legal Compliance

We process personal information to comply with applicable laws, valid official requests from law enforcement or government bodies, conduct investigations for pending or active legal disputes, and enforce our website terms and policies.

How We Share Your Personal Information

We may disclose your personal data to third parties for legitimate purposes in line with this Privacy Policy, including the scenarios below:

• With Shopify and contracted vendors performing services on our behalf, such as IT administration, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery services
• With marketing and business partners to run promotional campaigns and display advertisements. We leverage Shopify features to enable personalised advertising on external platforms using cross‑merchant online activity data. Our partners will process your data subject to their own privacy policies. Depending on your region, you may opt out of data sharing used for targeted advertising via our dedicated opt‑out channel on the website.
• When you authorise or request disclosure to third parties, for example for product delivery, or via social media widgets and third‑party login integrations
• With our affiliates and entities within our corporate group
• In connection with corporate events including mergers or insolvency proceedings; to meet statutory requirements such as subpoenas and court orders; to enforce our Terms of Service; and to protect our Services, legal rights, as well as the rights of our users and other relevant parties.

Our Relationship with Shopify

Our Services are hosted on Shopify’s infrastructure. Shopify collects and processes your personal information related to your site access and usage to operate and enhance its platform. Data you submit will be transmitted and shared with Shopify and associated third parties, which may be located outside your country of residence.

We utilise advanced Shopify tools that draw data from your interactions with our store and other merchants. When Shopify processes personal information for these enhanced functions, Shopify acts as an independent data controller and handles responses to your data rights requests.

You may read Shopify’s Consumer Privacy Policy for further details of its data practices and available user rights, and visit the Shopify Privacy Portal to exercise applicable rights.

External Links and Third‑Party Websites

Our Services may contain hyperlinks to external websites operated by unaffiliated third parties. Once you navigate to these outside sites, please review their independent privacy and security policies. We provide no guarantee and accept no liability for the privacy safeguards, security or content accuracy of these external platforms.

Information posted on public or semi‑public channels, including third‑party social platforms, may be accessed by other users with few usage restrictions. The inclusion of external hyperlinks does not mean we endorse these third‑party websites or their operators unless explicitly stated on our site.

Children’s Personal Data

Our Services are not intended for minors under the age of majority applicable in your jurisdiction. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe we have collected your child’s personal data, please reach out using the contact information listed below to request deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” (per definitions under applicable laws) personal information belonging to individuals under 16.

Data Security and Information Retention

No data security system can guarantee complete invulnerability, and we cannot promise absolute protection of your data. Information sent to us carries transmission risks while in transit. We recommend avoiding sending sensitive or confidential data over unsecured communication channels.

The retention term for your personal information depends on multiple factors, such as whether the data is needed to maintain your account, deliver Services, satisfy legal duties, settle disputes and enforce contract terms and policies. Personal data will only be stored for the period reasonably necessary to fulfil the stated purposes.

Your Rights and Choices

Subject to your country of residence, you may hold some or all the rights outlined here. These rights are not absolute and apply only under specific conditions. We may decline requests in compliance with relevant legislation.

Rights for all qualifying users (including California CCPA / CPRA consumers in the US)

• Right to Access / Know: You can request access to the personal information we hold about you, including data categories and specific personal records.
• Right to Delete: You may submit a request to erase your stored personal data, subject to permitted exceptions for legal compliance, completed transactions and security requirements.
• Right to Correct: You can ask us to fix inaccurate or incomplete personal information.
• Right to Data Portability: You may obtain a copy of your personal data and request data transfer to a third party under certain conditions and legal exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on local law, you can opt out of “sale” or “sharing” of your data, or processing for targeted ads, through our dedicated opt‑out tool on our website.

If your browser sends a Global Privacy Control signal, we treat this as an opt‑out request for your current device and browser where legally required. If we can connect this device signal to your Shopify account, the opt‑out preference will apply to your account. Apart from Global Privacy Control, we do not recognise other “Do Not Track” signals.

Manage Communication Preferences: You may unsubscribe from all promotional marketing emails anytime via the unsubscribe link embedded in our marketing emails. After unsubscribing, you will still receive transactional emails related to your account and orders.

Extra GDPR / UK‑GDPR Rights for users based in the UK or EEA If you reside in the United Kingdom or the European Economic Area, you additionally have the rights below, subject to statutory exceptions:

• Right to Object to Processing and Restrict Processing: you may ask us to stop or limit data processing for specific purposes.
• Right to Withdraw Consent: Where processing relies on your consent, you can withdraw your consent at any time. Withdrawal will not affect lawfully completed processing activities before the withdrawal.

You can exercise these rights through available functions on our Services or by contacting us using the details listed below. We will not discriminate against you for exercising your statutory rights. We may verify your identity before handling your request as permitted by law. You can appoint an authorised agent to submit requests on your behalf; we require formal proof of authorisation and may still verify your identity directly. All valid requests will be replied to within time limits required by applicable laws (typically one month for GDPR requests; 45 calendar days for CCPA requests where permitted).

Complaints

If you have concerns over how we process your personal information, please contact us via our official support channels listed below. Depending on your location, you may appeal our decision or submit a complaint to your local data protection supervisory authority.

• EEA users can refer to the official list of data supervisory authorities for further action.
• California residents can file enquiries with the California Privacy Protection Agency.
• UK‑GDPR users can raise complaints with the Information Commissioner’s Office (ICO).

International Data Transfers

When personal information is transferred across national borders, we implement suitable safeguards to protect the data in line with applicable data protection rules. Where required, we use recognised contractual safeguards or other legally approved transfer mechanisms.

Updates to this Privacy Policy

We may revise this Privacy Policy periodically to reflect operational adjustments or meet updated regulatory requirements. All revised versions will be published on this website with an updated “Last updated” date, and we will issue notifications as required by applicable law.

Contact Information

If you have questions about this Privacy Policy and our data practices, or wish to exercise your privacy rights, please reach out via the details below. For the purposes of relevant data protection laws, Guangzhou Jindu Trading Co., Ltd. acts as the data controller.

Legal Operating Entity: Guangzhou Jindu Trading Co., Ltd. Registered Address: Unit A110‑Z20, 1st Floor, Building C03 (self‑designated), No. 76‑1 Chuangyu Road, Ningxi Street, Zengcheng District, Guangzhou City Customer Service Email: service@novthir.com Customer Service Phone: 15548544136 Business Hours: Monday to Friday: 9:00 AM – 5:00 PM